itil-certification-training
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ITIL Certification

ITIL Certification is an entry-level ITIL qualification that provides an understanding of the main concepts behind ITIL, including the life cycle stages and the terminology used. ITIL Foundation training is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. EduInpro ITIL training will show you the services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.
EduInpro ITIL Foundation certification course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The ITIL course includes the Foundation exam, which is taken on the last day of training. 
Below are the learning objectives of ITIL Certification Training:

  • Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL Foundation
  • Appreciate the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations
  • Enhance the efficiency and effectiveness of ITIL tools and techniques within the business, to optimise user experience
  • Apply lean principles and automate standard jobs to improve the efficiency of ITSM processes
  • Centralise activities and functions to save on cost and time

       

(12,000)
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ITIL Certification

Enroll Now
Catogory

IT Science & Architecture

Duration Time

45 hours

Price

Rs. 2000

ITIL Certification is an entry-level ITIL qualification that provides an understanding of the main concepts behind ITIL, including the life cycle stages and the terminology used. ITIL Foundation training is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. EduInpro ITIL training will show you the services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers. EduInpro ITIL Foundation certification course will equip you with knowledge on how the IT Service Management Lifecycle works and how the ITIL framework can be used to improve service delivery and capability, all through instructor-led training and class exercises. The ITIL course includes the Foundation exam, which is taken on the last day of training.  ITIL Certification training is delivered using an exciting case study designed to further enhance and cement the candidates’ understanding of ITIL Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track The ITIL course provides a comprehensive understanding of the ITIL framework and how it is used to enhance the quality of IT services in an ever more competitive market space. Learn all the key features that underpin ITIL Get full preparation for the Foundation Certificate exam

ITIL Certification Modules


  • History of ITIL
  • ITIL Qualification scheme
  • Service
  • Service Management
  • Processes
  • Roles
  • Organisation
  • The Structure, Scope, Components and Interfaces of the ITIL Library
  • ITIL Service Life cycle
  • Service Models
  • Service Portfolio Management
  • Demand Management
  • Financial Management
  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management (SACM)
  • Release and Deployment Management
  • Service Knowledge Management
  • Incident Management
  • Event Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Functions:
  • Service Desk
  • Application Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Functions:
  • Service Desk
  • Application Management
  • Technical Management
  • Operations Management
  • The Continual Service Improvement Model
  • Generic requirements for an integrated set of Service Management Technology
  • Understand how Service Automation assists with integrating Service Management processes
  • Understanding how ITIL relates to:
  • COBIT®
  • PRINCE2®
  • ISO/IEC 20000
  • ISO 27000
  • SixSigma
  • CMMI
  • Examination techniques
  • Mock exams

Course Outline

  • Introduction
    • History of ITIL
    • ITIL Qualification scheme
  • Service Management as a practice
    • Service
    • Service Management
    • Processes
    • Roles
    • Organisation
  • The Service Lifecycle
    • The Structure, Scope, Components and Interfaces of the ITIL Library
    • ITIL Service Life cycle
  • Service Strategy
    • Service Models
    • Service Portfolio Management
    • Demand Management
    • Financial Management
  • Service Design
    • Design Coordination
    • Service Catalogue Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Supplier Management
  • Service Transition
    • Transition Planning and Support
    • Change Management
    • Service Asset and Configuration Management (SACM)
    • Release and Deployment Management
    • Service Knowledge Management
  • Service Operation
    • Incident Management
    • Event Management
    • Request Fulfilment
    • Problem Management
    • Access Management
    • Functions:
    • Service Desk
    • Application Management
    • Request Fulfilment
    • Problem Management
    • Access Management
    • Functions:
    • Service Desk
    • Application Management
    • Technical Management
    • Operations Management
  • Continual Service Improvement
    • The Continual Service Improvement Model
  • Technology and Architecture
    • Generic requirements for an integrated set of Service Management Technology
    • Understand how Service Automation assists with integrating Service Management processes
  • Related Standards and Frameworks
    • Understanding how ITIL relates to:
    • COBIT®
    • PRINCE2®
    • ISO/IEC 20000
    • ISO 27000
    • SixSigma
    • CMMI
  • Exam Preparation
    • Examination techniques
    • Mock exams

What do I need to do to unlock my Eduinpro certificate?

Online Classroom:

  • Attend one complete batch
  • Successful completion and evaluation of any one of the given projects

Online Self-learning:

  • Complete 85% of the course
  • Successful completion and evaluation of any one of the given projects

Featured Review

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Ankit Prakash

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FREQUENTLY ASKED QUESTIONS
ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
The break-up of the pass marks for the ITIL Certification examinations are: Foundation: 65% to pass. (Score 26 out of 40). Practitioner: 70% to pass. (Score 28 out of 40). Intermediates: 70% to pass. (Score 28 out of 40). MALC: 70% to pass. (Score 35 out of 50)
To be successful in your ITIL 2011 Foundation course you must cover all the basics of ITIL. ITIL certification addresses all of the ITIL service lifecycle's five practice areas, including how the various lifecycle stages link to one another. Upon successful completion of all ITIL modules and have attained more than the minimum credits, you will be awarded an ITIL Expert Level Certificate
Once you have completed your ITIL 2011 Foundation course training, your certificate and corresponding PIN registration will be sent to you within a few days. You can get details on your ITIL certification from your training institute. ITIL foundation training certificate will be sent to the student within two business days electronically. The electronic certification is valid and can be sent to employers who may be interested in your qualifications. Special arrangements can be made to obtain the original hard copy certificate by contacting your training institution for facilitation
The ITIL 2011 Foundation course requires that students sit for a 60-minute exam to answer 40 multiple choice questions. The recommended study time for ITIL training and certification is at least 20 hours. There are five ITIL Certification Levels. Each level of exam passed earns the student points which will count in the final exam. If you are studying in a language that is not your native language, you are allowed to use 75 minutes.
The Information Technology Infrastructure Library (ITIL) Framework is a training designed to keep a standard of delivery and planning of support in the IT industry. ITIL 2011 Foundation course seeks to improve efficiency and achieve success in different service levels. ITIL training can be traced back to the age of data centers that came to the fore in the late 1980s. ITIL training is aimed at equipping IT professionals with the best practices and solutions to service management.
ITIL helps organisations to become more productive and efficient by standardizing the selection, planning, delivery and IT support services for a business or an organisation. ITIL aims to: Reduce costs Increase quality Decrease risks Improve productivity Strengthen decision making
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